Qantas hit high record as profit jumps on robust travel demand

According to news reports, Qantas reports a high financial performance as the stock of the airline soared to an all-time high after its last full annual earnings announcement. The results highlight a strong recovery and further robust demand within the country and abroad with regard to travel.

During the financial year that ended on June 30, 2025, Qantas reported a statutory net profit after taxes of A1.61billion, which amounts to a significant 282.39billion. The driving factor behind this good performance was the dramatic increase in the number of passengers carried by the Qantas Group, including the low-cost carrier Jetstar, which moved four million more passengers than the previous year.

One of the main factors in this success is the dual brand strategy of the airline that has proved to work well in a high-cost-of-living environment. The premium Qantas product enjoyed high business/premium-cabin travel demand, and Jetstar recorded a successful year, with fleet renewal and high-volume low-cost carrier demand enabling Jetstar to draw a vast number of passengers paying less than A100/way round.

In addition to on-time performance, Qantas also announced great improvement in customer satisfaction. Qantas and Jetstar had a Net Promoter Score (NPS) increase of 10 and 6, respectively. This is due to investment in new aircraft, upgrading of lounges, and better performance of their operations.

The firm also has a strategic investment in technology to improve the customer experience. This involves the creation of a group-wide artificial intelligence capacity to improve in-flight catering to eliminate food waste and the creation of a new AI-based procurement system. The Qantas site will also be completely reformed, with a new chat AI support assistant.

Such appealing financial performances have also assisted Qantas to begin paying dividends to shareholders, and a net dividend payment of 26.4 cents per share is the highest payment paid in 17 years. This announcement was one of the reasons behind the performance of the stock, which hit a record high of A$12.48.

The good news follows a time when the airline is going through a major change and has faced the scrutiny of the masses. The new leadership of the firm, headed by the new CEO, Vanessa Hudson, has concentrated on improvements in operations and customer experience, although the firm had earned a fine of A90 million due to the illegal sacking of ground staff during the pandemic and other reputational problems. This involves attaining the optimal performance in terms of on-time delivery of both Qantas and Jetstar since 2019.

As a prospective company, Qantas is now optimistic about long-term travel growth and has a clear vision for growth in the future. The business is optimistic about the first half of the new financial year, and it is moving on major strategic projects. This incorporates the ambitious Project Sunrise, which is a bit nearer to reality as the first ultra-long-haul Airbus A350-1000ULR is now to enter final assembly at the end of 2025. The fleet will facilitate round-the-clock flights between the eastern coast and any other area, such as New York and London, a step that will transform long-distance travel. The airline has also ordered 20 more Airbus A321XLR aircraft, which is an indication of faith in its domestic and global network growth.

The flexible approach of Qantas to the recovering travel market and the operational and reputational crises has put it in a position to succeed further, as shown in the record-breaking financial performance and the soaring stock price.