Aeroflot Airlines Reviews based on Customer Experience

About Airlines

Year Founded: Aeroflot was founded in 1923 with a name Dobrolet. It is among the oldest airline companies in the world.
Fleet Size & Aircraft Types: It has been estimated that the flight fleet (not including any subsidiaries) of the Aeroflot has an estimated figure of 171 aircraft all of it comprising of 112 Airbus and 59 Boeing aircraft. The current airline fleet contains some of the planes such as Airbus 320, A330, A350, Boeing 737 and 777. The number of aircraft is 349 altogether including the wider Aeroflot Group.
Headquarters: Aeroflot is headquartered in Moscow, Central Administrative Okrug, Russia and has its primary base hub as the Sheremetyevo international airport in Russia.
Alliances/Partners: SkyTeam is one of Aeroflot partners since 2006 till 2022. Its membership has been suspended. It is not included in any of the current world alliances but it has Rossiya airlines and Pobeda (a low-cost carrier).
Key Milestones:
1923: Founded as Dobrolet.
1956: First airline with sustained jet aircraft service.
1992: Reorganized following the dissolution of the Soviet Union.
2006: Joined SkyTeam.
2022: SkyTeam membership suspended.

4/5

A good Flight you will enjoy and do again

On Time Performance

Seat Comfort

Cabin-Staff

In-flight experience

Ground Service

customer service

Value for money

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How to Contact

Phone Support: The Aeroflot Airlines phone number are +7 (495) 223-55-55. Different numbers for the different regions are available on the website.
Email: It is possible to send customer inquiries through Aeroflot contact forms on the website or dedicated email addresses related to ticketing and support which is RF@aeroflot.ru.
Live Chat: Aeroflot also has live chat which can be found on their site. It is a 24/7 service, so it is convenient when customers want to get help anytime.

Note: Most major contact numbers offer standard customer service 24/7.

Booking Process

Website/App booking: Aeroflot users can make bookings both on the official site or mobile application. To make Aeroflot Airlines booking follow the steps mentioned below:
Go to Aeroflot Airlines official website.
Click on “Buy a Ticket” to proceed further.
Enter now departure city, destination city, departure date, arrival date, no. of passengers travelling.
By clicking on the search, it shall display the list of flights available.
Choose that flight which suits your schedule.
Finally, make online booking by paying fees.
Lastly, after making the payment, the confirmation message will be sent to your registered mobile number or email ID.
Alternative methods: Booking of Aeroflot Airlines can also be via a call center, a ticket office, or a third-party platform.
Payment options: There are common methods of payment such as credit/debit cards and possible e-payment service (depends on location).

Cancellation/refund overview: Economy and saver fares can be non-refundable or entail a penalty fee, whereas flexible fares can be altered or cancelled at a fee. Customer feedback notes much slowdown and challenges when receiving refunds.

Airlines Reviews Summary

The Aeroflot Airlines reviews from customers who have traveled with the airline reveal both positive and negative experiences. Positive reviews go as far as safety to on-board services whereas negative reviews go as far as reservation and refund process.

Strengths of Aeroflot Airlines:

Competitive pricing
Inflight meals service is generally good
Flies the latest airplanes on most international flights

Weaknesses of Aeroflot Airlines:

Unreliable customer treatment
Refunds problems and delays
Bad experiences in non-English/Russian speaking environments

Latest Airline Reviews

4/5

Aria L (Turkey)

In February, 2024, I flew Istanbul to Moscow and all was fine. I have had an excellent and comfortable flight, excellent food. I definitely recommend it. No delays, no problems. The staff was friendly and helpful, check-in and boarding were fast. I also loved the food choices and I found them to be worth the money. I will surely think to travel with Aeroflot in future in this region.”

On Time Performance

Seat Comfort

Cabin-Staff

In-flight experience

Ground Service

customer service

Value for money

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