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Cinnamon Air Reviews - Based on Passengers Real Time Experience

About Airlines

Year Founded: 2012; operations started in 2013.
Fleet Size & Aircraft Types: Three aircraft Two Cessna 208 Amphibian Caravans and one wheeled Cessna 208B Grand Caravan, with a typical passenger capability of up to eight people.
Headquarters: Colombo Sri Lanka (Saffron Aviation (Pvt) Ltd, Colombo 01 Sri Lanka).
Alliances/Partners: Code-share partnership with SriLankan Airlines (UL). Functions in close collaboration with the national carrier, whereby it sometimes uses SriLankan AirTaxi livery.

Key Milestones:

Launched daily scheduled operations: July 2013
It was formed as a joint venture between John Keells Holdings PLC (JKH), MMBL Leisure Holdings (Pvt) Ltd., and Phoenix Ventures Ltd.
Established a special domestic terminal/hangar in Bandaranaike International Airport.

4/5

A good Flight you will enjoy and do again

On Time Performance

Seat Comfort

Cabin-Staff

In-flight experience

Ground Service

customer service

Value for money

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How to Contact

Phone Call: The Cinnamon Air Phone Number is +94 11 2 475 475. You can easily contact the airline by dialing this number. The airline’s customer service department is available to assist you with any issue you may face.
Email: The Sales@cinnamonair.com is the general sales email address of Cinnamon Air, Sri Lankan airline. It can also be used to make inquiries about bookings, flights and other related sales information.
Web Contact Form: Complete the request and support inquiry form on the official Cinnamon Air page found on the Contact Us page.
WhatsApp: You can send your queries or contact Cinnamon Air directly via WhatsApp at their Whatsapp number +94 112 475 475.
Messenger (Facebook Messenger): Communication can be done through the official Facebook page of Cinnamon Air.

Booking Process

Website/App booking steps: You can easily make a Cinnamon Air Booking through the airline’s official website by following the steps mentioned below:
Go to the official site of Cinnamon Air.
Fill in travel information (where to, where you depart, dates).
Choose the flight, fill in the passenger details and make confirm booking.
Alternative methods: It also offers bookings over the phone, and some of its flights are provided by third-party travel agencies.
Payment options: Acceptance of payments is made through credit/debit card and online payment gateways.
Cancellation/refund overview: Refunds and cancellations are possible, with the terms depending on booking class and time; there can be immediate refunds in disrupted flights due to the airline.

Airlines Reviews Summary

Cinnamon Air has scored highly in terms of punctuality, comfortable light aircrafts, smooth rides and scenic beauty of Sri Lanka. According to the Cinnamon Air Reviews, employees are regularly reported to be jovial and business-like. Nonetheless, last minute scheduling change and delays, as a result of technical difficulties, have been known by some customers.

Strengths of Cinnamon Air:

Rapid, convenient transport that saves a lot of travel time around Sri Lanka.
Better exposure to amphibious craft and beautiful low flying tours.
Professionalism and, importantly, friendliness of staff have high grades.

Weaknesses of Cinnamon Air:

Last-minute changes or sometimes cancellations that are technically based.
Some travelers might need better communication on delays.

Latest Airline Reviews

4/5

Poorvi Ahuja (Sri Lanka)

Flying with Cinnamon Air was, by far, one of the best experiences when I was in Sri Lanka. The process of check-in was very fast and uncomplicated, and the small airplane provided stunning panoramas of the scenery on the ground-lakes, tea plantations, mountains. The personnel was very friendly and knowledgeable and pointed out the major landmarks along the way.”

On Time Performance

Seat Comfort

Cabin-Staff

In-flight experience

Ground Service

customer service

Value for money

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