An In-Depth Look at Eastar Jet Airlines: Reviews,Customer Experiences

About Airlines

Year Founded: Eastar Jet was incorporated on October 26, 2007 and took off on January 7, 2009, on the first commercial service between Seoul Gimpo and Jeju.

Fleet Size & Aircraft Types: Eastar Jet has a fleet size of 19 as of now which comprises of 10 Boeing 737-800 and 9 Boeing 737 max 8 airplanes. The company is scheduled to introduce 12 additional Boeing 737-8 airplanes by 2026, therefore the total size of its fleet will reach 27.

Headquarters: The airline has its Head office in Seoul, South Korea, with its main bases at Gimpo and Incheon airports.

Alliances/Partners: Eastar Jet has no major airline alliances in the world, but in 2016, it became a member of the U-FLY Alliance. It retains some major relationships, such as a long-term distribution agreement with Sabre to access all travel agents across the globe since 2018. The other partners include VIG Partners in ownership and fleet development.

Key Milestones:
- Earned Air Operator certificate on August 6, 2008, soon after inception.
- In July 2010, it launched the first scheduled international flight to Kota Kinabalu, Malaysia.
- Returned to business in March 2023, expanding fleet to 15 aircraft following pandemic difficulties.
- Exceeded 5 million cumulative passengers in September 2024, becoming the fastest Korean LCC since restarting.

A good Flight you will enjoy and do again

On Time Performance

Seat Comfort

Cabin-Staff

In-flight experience

Ground Service

customer service

Value for money

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How to Contact

Phone Support: You can contact Eastar Jet by making a call to the booking centre at +82-1544-0080. They are in operation 9:00 AM to 6:00 PM KST daily. They can be contacted at 1533-3458 in the case you require help in in-flight sales or delivery services.
Email: Eastar Jet has dedicated email addresses to different inquiries. You may contact them at app@eastarjet.com in case of any support in their app. You can also e-mail your applications to recruit@eastarjet.com in case you are interested in employment opportunities..
Social Media Handles: Eastar Jet can be reached via their social media accounts:
- Instagram: https://www.instagram.com/eastarjet_official/
- Facebook: https://www.facebook.com/eastarjet
Customer Support Hours: The booking center will be available all day long between 9:00 AM and 6:00 PM KST. It should be noted that the in-flight sales and delivery service functions on the same timings as it is only available on weekdays.

Booking Process

Website/App booking steps:

- Go to the Eastar airlines official site or the Eastar Jet application and choose the option of Book or Flight Search.
- Enter your departure/arrival city, your travel date and the number of passengers and then you can find the available flights by clicking search.
- Select the flight, fare option and book-ins such as baggage or seats.
- Enter details and contact information of passengers correctly.
- Check the booking summary and make a payment with the help of accepted means such as credit card or bank transfer.
- Pay to have your e-ticket mailed to you instantly by email or app.
Alternative methods: As well as online booking, it is possible to book flights by calling the booking center of Eastar Jet and be helped by the support staff in choosing and paying. A significant number of travelers prefer to book their flights via the services of the popular third-party travel sites that can offer the competitive prices or the package services that may include the accommodation and other travel services.
Payment options: Eastar Jet has various payment options to make its payment system even more convenient. The customers are able to pay with major credit cards, debit cards and some online payment systems. Certain methods of payment that can be utilized might be determined by the booking service that is employed, be it by the direct booking of Eastar Jet or by third-party resources.
Brief cancellation/refund overview: Eastar Jet has a cancellation/refund policy according to which a client could cancel the bookings within a time frame up to the departure date and receive a refund. Nonetheless, it can be charged with fees basing on the type of fare. Passengers are encouraged to know the terms and conditions of the particular ticket they have bought to provide them with information on the cancellation and possible refunds.

Airlines Reviews Summary

General overview of customer feedback:

The eastar jet airlines reviews are mixed, with one foot in low price and the other in places of improvement. Most of the customers praise this carrier because of its low fares, which are available to low-end passengers. It is observed that the flight airlines are always well managed in terms of time, a factor that improves the aspect of reliability. There are however negative remarks concerning the general comfort and some of the passengers have not been satisfied with the cabin environment particularly on long flights. The inconvenience in booking and the manner in which issues are resolved with customer service can also be observed in the reviews, which implies inconsistency in the customer support experiences.

Strengths & Weaknesses summary

Strengths:

Extremely low fares as compared to other airline companies in this area making Eastar Jet a low-cost carrier.
In the general good on-time performance, which aids in assisting travellers who have limited time.
Effective boarding and check-in processes causing a reduction in the turnaround time at the airports.
As per eastar jet airlines reviews the courteousness of the cabin crew has been referred to by many travellers and this has added positively to the flying experience.

Weaknesses:

The fleet has been criticized as old-fashioned with poor maintenance and has affected the comfort of the passengers.
Basic and limited onboard services such as absence of entertainment systems, low choices of food and drink, and no frills facilities.
Poor customer service where the passengers have complained of having a hard time accessing services when facing delays or cancellations or making bookings.
Certain negative comments of the airline regarding communication transparency in times of disruptions.

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