Comprehensive Reviews of EgyptAir-Customer Insights and Key Info

About Airlines

Year Founded: Egyptair was founded in May 1932 with the name Misr Airwork. It is one of the oldest airlines in Africa and the seventh-largest airline in the world.
Fleet Size & Aircraft Types: The current fleet size of Egyptair is around 70-80 aircraft that involves Boeing 777, Boeing 737, Airbus A320neo, Airbus A321neo, Airbus A330, Airbus A220 and Boeing 787-9. The modern fleet helps in serving both local and international journeys.
Headquarters: It has its headquarters at the Cairo International Airport.
Alliances/Partners: Egyptair is part of the Star Alliance since July, 2008. It also has code-share arrangements with numerous international carriers among which there are Lufthansa, Singapore Airlines, Austrian Airlines, Thai, Swiss International Airways, South African Airways, Turkish Airways, United Airlines, among others.
Key Milestones:
1933: Operation was begun, and there was the first flight Cairo- Alexandria.
1958: In 1958 it merged with Syrian Airlines to become the United Arab Airlines (UAA).
1971: Took up the name Egyptair following separation from Syrian Airlines.
2002: The restructuring into a holding company followed that saw the introduction of various influential subsidiaries.
2008: Became a member of Star Alliance.

3/5

A good Flight you will enjoy and do again

On Time Performance

Seat Comfort

Cabin-Staff

In-flight experience

Ground Service

customer service

Value for money

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How to Contact

Phone Support: You can contact Egyptair at their customer service helpline number 1 (212) 581-5600. The airline’s customer service is there to assist you with any issue you may have.
Email: The official customer service email ID of Egyptair is newyork_dm@egyptair.com.
Social Media Handles:
Facebook: https://www.facebook.com/EGYPTAIR
Twitter: https://x.com/EGYPTAIR
Instagram: https://www.instagram.com/Egyptair/
Customer Support Hours: The customer support can be reached during 09:00-17:00 Eastern Time Zone, Monday to Friday.

Booking Process

Website/App booking steps
Go to the EgyptAir site or to their application.
Enter flight information- origin, destination, travel dates, cabins and number of passengers.
Review the flights and choose your option of travel.
Enter passenger and contact information.
Make full payment and get your e-ticket delivered to your e-mail.
Alternative methods: In case you would rather not make use of their online services to book your flights in EgyptAir, then you can use their call center to make reservations. You are also having an alternative of booking flights by using different third-party platforms which gives you flexibility and a potential range of alternative travel arrangements.
Payment options: Major credit and debit cards, bank transfers, online payment gateways, and cash in some cases (Mainly in ticketing offices) are accepted to pay the bookings.
Brief cancellation/refund overview: The cancellation policy of Egyptair permits flights to be canceled within a certain deadline prior to departure and fees may compose depending on the fare type. Refund applications can be done through customer service offices or ticket offices and it is typically done within a couple of weeks. Passengers are advised to read the conditions of their tickets carefully and think about travel insurance to be better secured.

Airlines Reviews Summary

General overview of customer feedback: The Egyptair reveiws are extremely mixed. Positive comments include praises by some passengers to the friendliness of the airline staff, the service, and the fair prices. Negative reviews report a lack of reliability and old outdated cabins. There are areas of concern, i.e. cleanliness, food quality and baggage handling. Customers have criticized the slow response of the customer-care team, and perceived they are not accountable especially with baggage related issues and when they have been affected by travel interruptions.

Strengths & Weaknesses summary

Strengths:

Polite and friendly employees observed at various routes.
Good food has been reported on some flights.
Reasonable rates and good baggage allowances.
Being part of Star Alliance gives greater network and benefits.

Weaknesses:

Old aircraft interiors, particularly those on some medium- and long-haul schedules.
Irregularity in customer service or bad customer service on delay and lost luggage.
Old fashioned in-flight systems and cabin facilities.
Delays and insufficient proactive communication with passengers are among repeated complaints.

Latest Airline Reviews

3/5

patrik johnson (Egypt)

I recently flew with EgyptAir and had a mixed experience. Check-in was smooth and the attendants were pleasant enough and considerate during the flight. Meal service is admirable and they provide delicious meals. I was however not impressed with the inside of the aircraft; it was old and in need of a renovation. Also, there were delays that resulted in underlining crew communication. I loved the luggage allowance and the cooperation with the Star Alliance but there might be some improvement in services and the cabin standard. On the whole, EgyptAir does have potential, yet there are some areas that should be developed.”

On Time Performance

Seat Comfort

Cabin-Staff

In-flight experience

Ground Service

customer service

Value for money

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