Nile Air Reviews: Find and Write Reviews and Contact Options

About Airlines

Year Founded: This Egyptian airline started to touch the sky in March 2011.

Fleet Size and Type: The airline delivers a phenomenal air travel experience with its 10 Airbus aircraft.

Airbus A320-200 (8)

Airbus A321-200 (2)

Wet-Leased A320s (4)

Headquarters: Cairo International Airport, Terminal 1 -4 Obour Buildings, Salah Salem Street, Cairo, Egypt 11776.

Key Milestones

2016: African Airlines Association member and the first Middle Eastern airline to complete the full process and install the Airline IT platform of Amadeus.

2017: Egyptian national football team partnered with this Egyptian Airline in the form of sponsor and made this airline of its kind.

2020: Got the accolades that set a new safety standard mark on thisd Egyptian Airline in the form of IATA Operational Safety Audit (IOSA).

1/5

A good Flight you will enjoy and do again

On Time Performance

Seat Comfort

Cabin-Staff

In-flight experience

Ground Service

customer service

Value for money

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How to Contact

Phone Support: Passengers within Egypt can call Nile Air on 19415. For international enquiries, the number is +20 2 2696 8000. Phone lines are open 24 hours a day.

Email: For support, queries, or general information, reach the team at csu@nileair.com or info@nileair.com.

Social Media Handles: Nile Air maintains an active presence across the following platforms:

Facebook: facebook.com/Nileairairline
Instagram: @nileairairlines
Twitter / X: @NileAir
LinkedIn: linkedin.com/company/nile-air-airlines
YouTube: Nile Air official channel

Customer Support: Highly experienced customer service that is available for customers and assist them 24 hours 7 days in the week.

Booking Process

Website / App Booking Steps

Professional, pleasant, and authentic service provided by cabin crew.
Very generous baggage allowance up to 40kg (this includes standard fare).
Competitive airfares in comparison to other Major Airlines.
All flights are served free hot meals.
A neat and clean working condition is ensured thanks to the neatly maintained cabin interiors; Thus, you get a clean cabin from the airlines.
Cairo Airport checks in done quickly and efficiently.
Economy seats with excellent seat and leg room.
This IOSA certification indicates the airline follows rigorous safety standards.

Alternative Methods: Local sales agents are used to handle group bookings. It is through this that Nile Air collaborates with Global GSA in Nashville. The process is carried out all via email and phone. The representatives are approachable and receptive, accessible, and can address the group-specific needs without channeling the passengers through various departments.

Payment Options: Visa and Mastercard are accepted on the official Nile Air website. Bookings made through travel agents or third-party platforms may support additional payment methods depending on the provider.

Cancellation / Refund Overview: Nile Air's refund terms depend on the fare purchased. Promotional and Economy Saver fares are non-refundable. Changes and cancellations can be submitted through the Manage Booking section on nileair.com or via a Nile Air sales office. All eligible refunds are returned to the original payment method in one week

Airlines Reviews Summary

Nile Air Reviews shows that the airline has succeeded in building a good reputation among the travellers on the Egypt-Europe route in a very unobtrusive manner. When customers comment regularly, they speak about the quality of the cabin crew and the value they add to the bare fare, and how the airline performs at its price. Nile Air is offering a service experience to this carrier size that most of the larger air companies cannot match on their respective short to medium routes.

Strengths of Nile Air

Cordial and professional cabin crew and sincere service.
Large baggage (as much as 40kg on standard fare).
Fares against major carriers.
Hot meals on all flights, free.
Pristine and well-maintained cabin interiors.
Effective check-in at Cairo airport.
Good legroom economy seats.
An IOSA-certified airline with excellent safety standards.

Weaknesses of Nile Air

Basic onboard product with no seat screens or USB charging.
No USB charging ports available at the seats
Slow check-in queues at Cairo during peak hours.
A limited route network may require connections for long-haul travel.
Delayed communication is not always timely or proactive.
Refund and cancellation fees can be higher than expected.

Latest Airline Reviews

1/5

Khalid Moh (Egypt)

Frankly, I did not make a lot of expectations during my booking. Nile Air is not the first thing that comes to mind. And I was really impressed. Entry at Cairo was without problems, and the employees were friendly and capable of sorting things out fast. The people who served the plane were beautiful, providing appropriate service, not merely going through forms. The food was also a pleasant surprise as it was literally hot food with some sides, which you do not get at this price on most flights. I would only say that there was no onboard screen and the USB to charge the phone was not functioning, so be sure to charge your phone prior to boarding the plane. All that aside, I would definitely fly with them again considering the price that I paid compared to the value that I received.

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