Overland Airways Reviews-Find Customer Reviews and Contact Options

About Airlines

Year Founded: Overland Airways officially started to hit the air in 2002.

Fleet Size and Type: 9 turboprop aircrafts are responsible to hold its reputation as reliable airline service

ATR 42-320 (4)
ATR 72-202 (3)
Beechcraft 1900D (2)

Headquarters: 17 Simbiat Abiola Road, P.O. Box 1157, Ikeja, Lagos, Nigeria.

Key Milestones

2015: Became a Registered airline with IATA Operational Safety Audit (IOSA).

2017: Achieved successful IOSA renewal and enhanced international safety measures of West Africa's airline.

2023: Signed a big contract for new Embraer E175 jets at Dubai Airshow and upgraded the fleet of the airline for much better regional connectivity.

1/5

A good Flight you will enjoy and do again

On Time Performance

Seat Comfort

Cabin-Staff

In-flight experience

Ground Service

customer service

Value for money

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How to Contact

Phone Support: Passengers within Nigeria can contact Overland Airways on +234 803 535 5005 or +234 1 4607462. Phone lines are available to handle queries of customers during regular business and flight operation hours.

Email: Reach the team at fly@overlandairways.com or hub@overlandairways.com for support, queries, or general information.

Social Media Handles: Overland Airways got an immense success in maintaining an active presence across the following platforms:

Facebook: facebook.com/OverlandAirways
Instagram: @overlandairways
Twitter / X: @OverlandAirways
LinkedIn: linkedin.com/company/overland-airways-limited
YouTube: Overland Airways official channel

Customer Support: Highly experienced customer service that is available for customers to provide assistance and resolve booking issues with a professional touch.

Booking Process

Website / App Booking Steps

The first is to head to the search bar and go to the official Overland Airways website.
Now, you have to choose your preference whether it is a one-way trip, round trip or a multi-city trip.
Then enter the city you want to leave from, your dates of interest and click the search button.
Right in front of you the interface displays all the available flights and you can easily pick that tick off your needs and budget.
Enter the personal required information about you as per your government ID.
You got the page of payment which showcases a payment option to safely complete the payment process.
Once you make the payment, a booking confirmation email and your e-ticket hit your inbox.

Alternative Methods: Local travel agents and city offices are involved in bookings of tickets and groups. Overland Airways collaborates closely with corporate partners nationwide in Nigeria to ensure smooth travel experience. This is done by telephone and face-to-face at the ticket office, to provide a personalized service for each passenger.

Accepted Cards: Visa, Mastercard, and local Nigerian debit cards (Verve) are accepted on the official Overland Airways website. Bank transfer or specific bank branches, depending on the booking platform, are also available options of payment.

Cancellation / Refund Overview: Depending upon the class of ticket purchased, Overland Airways has different terms for refunds. Tickets that are being sold through promotion or discounted may not be refunded. Flight dates may be changed upon request via the official website or at the sales office. Generally, approved refunds will be returned to the form of payment originally made, with processing time depending on the bank the passenger has.

Airlines Reviews Summary

Overland Airways reviews displays in the airline world that it has succeeded in building a strong reputation as a reliable one in the Nigerian domestic market. When it comes to luxury, Overland Airways does not fit into this category. But what the customers frequently speak about it's the flight's punctuality and the expertise of the flight crew. And that is no less than a luxury at this price. This airline provides a level of consistent service that many bigger airlines can't guarantee on the smaller regional routes.

Strengths of Overland Airways

Highly experienced and professional flight and cabin crews.
Backed by international certifications for its safety standard.
Well known for its punctuality and "on time" departures.
Provides connectivity to cities that are not served by many large airlines.
Simple, efficient, and fast check-in process at small airports.
Interiors are clean and well-maintained to maintain the cleanliness in standard.
Personalized customer service at physical ticket offices.
Reliable performance in challenging regional weather conditions.

Weaknesses of Overland Airways

Basic onboard products as turboprop aircraft do not have entertainment screens.
Limited overhead bin space due to the smaller size of the regional aircraft.
The noise level in the cabin can be higher than on large jet engines.
A smaller network that primarily focuses on domestic Nigerian destinations.
The website interface can sometimes be slow during high traffic periods.
Strict baggage weight limits on smaller aircraft models like the Beechcraft.

Latest Airline Reviews

1/5

Emeka A (Nigeria)

I am as honest as I can be and I was seeking a reliable transportation route to Akure. And Overland Airways came up trumps for my journey. Moreover, there were no entry issues whatsoever at the terminal and the staff were very friendly and sorted everything out in no time. Everything was great actually, the flight was on time - which is very unusual on most local flights at this kind of price. The only thing I would say that makes me a little bit off is that it was slightly smaller than I was expecting. And there was no entertainment onboard so it would be a little bit difficult for the long hours. So, it is my personal suggestion to bring a good book or download some music before getting on board the aircraft.

On Time Performance

Seat Comfort

Cabin-Staff

In-flight experience

Ground Service

customer service

Value for money